Your privacy is very important to us and we will always act to protect the information provided to us. NATURAL FEEL takes this responsibility seriously and is very careful about how and when your personal information is collected, used and shared.
Commitment to Privacy
NATURAL FEEL will always ensure that your personal information is handled in a secure and careful manner. We will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities. We will not use your information for purposes unrelated to the services we provide, unless first obtaining your consent. NATURAL FEEL will give the option where ever applicable to not provide personal information. In most circumstances we will collect personal information directly from you.
Information we collect
The information we collect is in most cases supplied directly by you when you give us your details, place an order, seek a refund without a receipt, or provide feedback to us.
The type of service or interaction you wish to receive will determine the specific type of information we need to collect. This may include the following: Name, address, phone and email, merchandise information (purchases, orders etc), and method of payment.
Why we collect it
NATURAL FEEL collects information for a number of reasons including to: deliver products or services to you, to complete other transactions with you or on your behalf, to improve our service, to protect against fraud or theft and to provide offers that are of greater interest or benefit to you.
How we collect this information
We collect information in a number of ways including: When you purchase goods, Register detail on our website, Use our finance/Lay-by service or become a member with us.
Sometimes, we may add to your personal information additional information from external sources. This is mainly done to verify the accuracy of the information we have and, again, to personalise and improve our service.
Who we share your information with
NATURAL FEEL does not intend selling your personal information to other parties. However, we will often need to pass personal details such as your name and address to companies who perform parts of our service delivery. This includes organisations such external third party fulfilment contractors. In these circumstances, we will ensure that these third parties undertake to protect your privacy.
Accessing your Information
If you’d like to access your personal information, write to us at: info@naturalfeel.net.au. We prefer written requests as this assists us to verify your identity.